Shipping and Terms:

Art Print Shipping:

·        Your Art print will be printed on demand, professionally packed and posted by our printing partner directly from their studio in Melbourne, within a few days of ordering.

·         Please note currently we are only shipping Art Prints within Australia

·       Current Express shipping delivery times within Australia can vary with most packages being delivered within around 7 days

·       Art Print Shipping is included in listed price

Art Print Returns:

·         As each art print is printed on demand, especially for your order, we cannot offer refunds for change of mind. If you feel there is a fault or print issue with your art print please contact Ellen.

Art Print Accuracy of Photos:

·         All care has been taken to provide colour accurate photos of the artwork, however some small differences between the physical Art Print and the photos of the Art Print may occur due to monitors or devices.

·         Some artwork images have been placed within room ‘scenes’ for visualisations only, and may not be represented within these rooms in their actual dimensions. Please refer to artwork Dimensions within the listing for accurate art work sizing.

Canvas and Paper Artworks Shipping:

·        Shipping is included in the listing price of artworks

·  All paintings sold via Art Lovers Australia and Bluethumb can be shipped internationally as well as within Australia. Details of each international shipping policy can be found on both sites.

·        All paintings sold directly from ellenmckenna.com will be shipped via Australia Post – Express Post with Insurance, tracking number and signature on delivery

·        Please note - Paintings sold directly from ellenmckenna.com can only be shipped within Australia and NZ.

·        Orders will leave Ellen’s studio within 4 working days unless otherwise indicated on artwork listing

·        Current Express shipping delivery times within Australia can vary with most packages being delivered within around 7 days

·        All artworks will be carefully and loving packaged with bubble wrap and within a sturdy cardboard box for canvas artworks and within rigid mailers for paper artworks.

Canvas and Paper Artwork Returns:

·        For Art sold directly from ellenmckenna.com, Ellen offers a 7-day return policy on all artwork if you feel that the artwork just doesn’t work in your space. Please email Ellen within the 7-day period.

·        PLEASE NOTE: If the artwork is to be returned, the return shipping costs will need to be paid by the purchaser. A refund for the cost of the artwork will be applied once the artwork is returned to Ellen, in the original packaging and without damage.

·  For art sold from either Art Lovers Australia or Bluethumb - both galleries have their own return policies which you can find on their respective websites.

Canvas and Paper Artwork Accuracy of Photos:

·        All care has been taken to provide colour accurate photos of the artwork, however some small differences between the physical artwork and the photos of the artwork may occur due to monitors or devices.

·        Some artwork images have been placed within room ‘scenes’ for visualizations only and may not be represented within these rooms in their actual dimensions. Please refer to artwork Dimensions within the listing for accurate artwork sizing.

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